Contact us
How can we help you?
Need to get in touch? Feel free to reach out using the contact form below or for specific inquiries, reach out to the specific email address. We're available to chat Monday - Friday 9a.m - 9p.m PST.
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
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Your jewelry is more than just metal and gemstones. It's a physical representation of the most important moments in
your life. Keep those cherished moments protected with JM Care Plan. -
We offer custom design services to bring your unique vision to life. Whether you have a specific design in mind or need assistance in creating a one-of-a-kind ring, our expert jewelers are here to help: learn more.
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Your order status will typically involve two points of contact: the first for confirmation and the second for completion. Once your order is ready to ship, we will update it with a tracking number as soon as possible.
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Proper packaging is crucial to ensure that your item is protected and that the insurance coverage is effective in the event of damage, loss, or theft during transit. Please follow the steps below carefully to package your return correctly: How to package your shipment.